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Used cars continue to generate the most complaints to the Office of Fair Trading (OFT) according to newly-revealed figures. More than 56,000 people have complained to the OFT-managed Consumer Direct so far this year.

The figures show that around 70 per cent of the complaints were about faults with used cars. More than 13 per cent were regarding misleading claims or omissions by the seller. The remaining seven per cent of complaints were about sub-standard services.

The OFT has produced a short online film to advise people on their rights when buying a used car, and what to do if problems are encountered. It is also working with Auto Trader, as well as local trading standards and the motor industry to make information on consumer rights more readily available.

The OFT's advice to people buying used cars from dealers includes:
Before you buy, ask the dealer the right questions such as what mechanical, history or mileage checks have they done?
Any car that you buy from a dealer should be of satisfactory quality, fit for purpose and as described. If it isn't, the item is faulty
If you discover that the car is faulty go back to the trader as soon as possible but if they are unable to help, contact Consumer Direct on 0845 040 506
Warranties are an additional benefit and do not replace your rights
Cheaper cars might be available from auctions or private sellers but consumers have fewer rights
Information and advice on buying used cars is available at www.direct.gov.uk/consumercar

Auto Trader's Safety and Security advice can guide used car buyers to a hassle-free experience. A link can always be found at the top right hand side of the website page at www.autotrader.co.uk

When purchasing any car it's always recommended to perform a car valuation and carry out a vehicle check to ensure the it doesn't have a hidden past.

Michele Shambrook from Consumer Direct said: "We continue to receive a high number of complaints which are often due to some traders refusing to deal with legitimate complaints or provide appropriate compensation.

"We want to help people understand their rights when buying a used car from a dealer and we are working with the industry and local authority trading standards to get this message across. Dealers who fail to treat customers fairly or sell cars that are defective could face enforcement action."

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